Who is eligible for wholesale items?

Wholesale items are bulk buy intended for all restaurants and specialty shops. Items are all raw materials included in the wholesale list below. Wholesale conditions do not apply to individually packed DIY bubble tea drinks.


Can I request some samples before I place a wholesale order?

Sample pack is now available in our SHOP to purchase. The sample pack will include a variety of syrups, powders, and toppings for you to test out our products. The flavours are selected among the most popular ones. 


How do I place an order for wholesale items?

For ordering, please complete the purchase order form below and we will confirm your order with shipping charges applied and attach an invoice for you. Please follow payment instructions listed in the invoice.

 

Is there a minimum purchase for wholesale order?

Yes, there’s a minimum purchase amount of $150 for all wholesale orders.


Payment Methods 

We prefer bank transfer, transaction confirmation is needed before delivery. Cash on Delivery (COD), cheques credit cards (Service charges applied to all customers) and  are also accepted.  


Shipping Charges

We provide FREE* delivery within Melbourne Metro ONLY (Minimum purchase applied to different areas). Shipping charges will apply for all other areas.

We could ship out to interstate via Australia Post or courier. We could also arrange pallet shipping to interstate if required. You may also arrange your own courier to pickup. Please provide postcodes for all shipping quotes.

 

*Conditions apply. Please contact us for delivery charge and requirements.

 

Handling Time

Please allow 3 working days of handling time for your orders to dispatch.

 

Returns & Refunds

No refunds accepted under any circumstances. Exchange can only be made if contact us within 3 days from the day of delivery or 7 days from invoice date if the goods is shipped out via courier. We only accept exchanges if the goods are in its original packaging, unopened, unused and in good resalable physical condition.